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hotdiggetydog's avatar
hotdiggetydog
New member | Level 2
8 years ago

Can't cut and paste between different documents

Whether on my Macbook Pro or my desktop Mac, I can't cut and paste between different Excel spreadsheets.  I've tried using the tool bar options, then right clicking my mouse, to Copy and Paste and finally just Cmd + C and Cmd + V.  I can get the area I want selected, but when I try pasting I get the message "Your browser can't access the clipboard, so use these shortcuts:   Ctrl C, Ctrl V".

 

I spoke to Apple who just clarified they use Cmd, not Ctrl, but thought it was a Dropbox problem.  Anyone have any ideas?

 

(I lost a whole load of files as well - all vanished at 11.22 yesterday when I was nowhere near my computer. Recovered them, but a bit nervewracking!)

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  • Sanchez's avatar
    Sanchez
    7 years ago
    Hey Perfect, welcome to our community! 

    You’ll need to open these files with a local or online app that can edit them. 

    If you’re trying to do this while viewing your files online, on our website, you may be seeing the preview, in which you can not edit your files. 

    Have a great weekend :sunglasses:
     
  • Chris_J's avatar
    Chris_J
    Icon for Super User rankSuper User
    8 years ago

    Hello, thanks for reaching out to us, first off, it sounds like you are using the web interface (Browser) to move, upload files,  Browser is not really designed to accept pasting of files since it's not a file manager.  Have you tried to drag and drop?  you can drag the file or files and drop it on the web page for it to upload.

     

    Have you considered using a Desktop Client?

     

    Let me know if this helps

    • hotdiggetydog's avatar
      hotdiggetydog
      New member | Level 2
      8 years ago

      Tried opening two pages side by side and dragging and dropping, but couldn't make it move.

      • Chris_J's avatar
        Chris_J
        Icon for Super User rankSuper User
        8 years ago

        Okay, I see what is the issue.  You are not uploading from your computer to Dropbox.  Do your files reside only on Dropbox Servers?  you need to use the move option.  Go to the file and you will notice 3 dots at the far right-hand side, click on them and a menu will show and select move, then follow the prompt and select the final destination.

         

        Do you have a Dropbox icon in your system tray?  if so, did you know that you are running a Desktop client that syncs all files inside your Dropbox folder that is a literal folder on your computer?  If you do have an icon in system tray, click on it and select an icon that looks like a folder, that will take you to your Dropbox folder.  Any files you see there is synced to Dropbox Servers (Cloud) and to any linked Devices.

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