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Santa72's avatar
Santa72
Helpful | Level 5
12 months ago

Cannot unlink Dropbox from Google Account

I cannot figure out how to unlink my dropbox account/login from my Google account on my PC laptop.  On my PC laptop I do not use a Dropbox app, but anytime I go to "dropbox.com" it gives me the optio...
Account Settings
  • Santa72's avatar
    Santa72
    12 months ago
    I finally figured it out after some digging, and not sure how I missed this before.

    Had to login to my Google account, select, “Manage your data & privacy” under “Privacy & personalization” and then scrolled down to, “Data from apps and services you use”. Dropbox was listed under “Apps and services”.

    Unsure how I missed that before but that resolved the issue. Thanks to Megan and Rich for responding yesterday (12/7/23).
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi Santa72, let's jump right into this! 

 

Have you tried signing out of your Google account, beforehand and then trying to see if Dropbox will prompt you to sign in using Google Sign-In?

 

Keep in mind that, In order to have an admin console, you'd need to be part of our Business plans. If you're on a Basic account, you wouldn't have that option.

 

Let me know of any updates! 

  • Santa72's avatar
    Santa72
    Helpful | Level 5
    12 months ago
    Hi Megan. Thanks for replying.

    To confirm, I have a Basic account and am not on any type of Business plan.

    If I sign out of my Google account (it shows as “Paused” in the top right corner of Google Chrome) and then go to Dropbox.com it does not prompt me to sign in using Google Sign-in. Once I sign back in to my Google account and then go to Dropbox.com it automatically signs me in to my Dropbox account.
  • Santa72's avatar
    Santa72
    Helpful | Level 5
    12 months ago
    I finally figured it out after some digging, and not sure how I missed this before.

    Had to login to my Google account, select, “Manage your data & privacy” under “Privacy & personalization” and then scrolled down to, “Data from apps and services you use”. Dropbox was listed under “Apps and services”.

    Unsure how I missed that before but that resolved the issue. Thanks to Megan and Rich for responding yesterday (12/7/23).

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