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Forum Discussion
After trial, everyone in group lost access to Dropbox & now can't access account.
After I finished my trial, the other members received a notice stating that they will have to wait 1 week before being able to log on again. It's been 2 weeks and all the members get the notification...
In regard to deleting the team, on the right side there is a "+" icon for inviting members. After inviting various people, I deleted them from "Who can access" (I believe was the button).
Megan
Dropbox Staff
Dropbox StaffHey Chris Nishihama!
Based on your initial message, it sounds like you're team admin and you simply removed the members from your Team (hence the messages about accessing their account).
It also seems as if you're part of a locked state team, which is why you received the disbanding messages. You can see more ways to remedy this here.
However, in the screenshot that you sent me, I can see that you're referring to shared folders. If you removed any members from a shared folder they wouldn't have an issue accessing their account.
In any case, I feel it'd be wiser for the members having issues to contact our Support directly about this.
I would suggest opening a private browsing/incognito window and reaching out to our support team through this page; they should be able to give you more info.
