You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
katesrap
2 years agoExplorer | Level 3
Wrongful credit card charge - Customer service help requested!
I'm not sure how to get this issue reconciled so posting here with the hope that someone who monitors this from Dropbox will help me out. I recently (May'23) received a $119.88 credit card charg...
Walter
Dropbox Staff
Hey katesrap, sorry to jump in, but could you share your ticket's ID with us so that we can look it up in our system?
katesrap
2 years agoExplorer | Level 3
I don’t have a ticket ID - nothing was shared when I submitted the form other than someone would get back to me in 2-3 business days
- Rich2 years agoSuper User II
katesrap wrote:
I don’t have a ticket ID - nothing was shared when I submitted the form other than someone would get back to me in 2-3 business daysIf the form was submitted successfully, you would have received an email with your ticket number. Make sure you check your spam folder.
- katesrap2 years agoExplorer | Level 3I’ve submitted this form twice now - the page on browser comes up and says it was submitted successfully but I do not receive an email with a ticket ID
- katesrap2 years agoExplorer | Level 3Sure why not! Thanks
- katesrap2 years agoExplorer | Level 3Done
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!