You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

DTM's avatar
DTM
New member | Level 2
7 years ago

Will I lose my files if I downgrade?

If i decide that i am not going to go ahead with my Dropbox Business subsription? Am i going to lose all the files that i have got on the app already?
cancellations
dropbox business
File access
Plans
  • Jay's avatar
    Jay
    7 years ago
    Hi there, Dropbox doesn’t delete your files if you downgrade your account.
     
    All that will happen is that syncing will stop if your account is overquota after the change.
     
    Hope this helps clarify matters!
omendra9's avatar
omendra9
New member | Level 2
6 years ago

Hello i have dropbox basic and i tried dropbox business trial and uploaded files more than 10gb and when i'm going to cancel trial what happens to those files ?
are they going to delete them or it's just i can't upload new files but keep those 10gb froever ?

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey omendra9, I’ve moved your post under this discussion, just so as to ping you to the hints posted here previously. While these pointers should address your initial questions, please let us know if you have any follow-up inquiries or observations. Thanks & have a wonderful week ahead until we talk again! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!