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Forum Discussion
Why was I charged by Formswift?
Anyone get scammed by formswift? Evidently they are tied to Dropbox somehow. I now have a charge of 37.00 on my debit card When I call the number then they want my bank account number or my debit car...
Jay
Dropbox Staff
Dropbox StaffHi 2bcruzn, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
This will help me to assist further!
- So, if you follow the provided link, WHERE do I choose “other”. Can’t find it anywhere!
- Jay
Make sure you access the link while in an incognito/private browsing window, and when you're not logged into your own Dropbox account, then you'll see the options.
Same thing here - I have emailed FormSwift support over ten times with two different support reps. Neither one has followed up with me and they are still charging my credit card $37.00 per month. What does a person need to do to get them to stop and refund the money? They do not have phone # that is manned.
