We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

tatianak's avatar
tatianak
Explorer | Level 3
9 months ago

Why has my 100GB promotion from Acer not been activated?

How do I access the 100GB promotion associated with buying a new ACER computer/laptop? I followed the instructions by creating a new account but it created a new free account with only 2GB and an o...
FAQ
Promotions
Storage space
tatianak's avatar
tatianak
Explorer | Level 3

Hi Jay,

To be honest, I'm not sure. I had to wipe my laptop to factory settings and when I turned it back on and started the set up, I received a message regarding Dropbox. I tried to set up a new account but the email address I added was already in use (this was the one I opened the new account with and was given 2GB and not 100GB). 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

So, just to check again, this was a new laptop that you restored to factory settings? 

 

Was there a Dropbox account already associated with the promotional offer prior to the wipe?

  • tatianak's avatar
    tatianak
    Explorer | Level 3
    9 months ago

    Yes, but only 2GB was given. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Does your account follow all the requirements on this page?

      • tatianak's avatar
        tatianak
        Explorer | Level 3
        9 months ago

        Yes! Why is this so hard??? Who can I email to take this conversation away from a public forum? 

         

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!