We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    14 days ago
    Mashenka Koroleva wrote:
    why can't i cancel my subscription and delete my account

    We don't know. Why can't you?

     

    We'll need more information about the problem you're having, the steps you've taken and the result, before we'll know how best to help you. For starters, did you start a subscription through the Dropbox website, or was it through a mobile app or app store?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!