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btorti's avatar
btorti
New member | Level 2
2 years ago

upload a plan

Hi everybody, this morning I purchased Dropbox Plus, I have the purchase confirmation email with the transaction ID, but my account has not been updated and assigns me the Dropbox Basic profile. ...
Plans and upgrades
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

HI there btorti - sorry to hear you're having issues with this.

 

Could you clarify if you upgraded through the website directly or if you did through the app store on a mobile device?

 

Is the email address that you received the purchase confirmation the exact same as the one you see on your account's settings online?

 

Let us know more and we'll take it from there.

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