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Forum Discussion
Upgraded but account still says basic
Hi people I upgraded my account, been charged too, but my account still says basic any help?
Megan
Dropbox Staff
Dropbox StaffHi taiwantogo, I'd be more than happy to help!
Is it possible that you maybe upgraded the wrong Dropbox account?
If I were you, I'd use our self-serve look-up tool, in order to have a closer look into this, and hopefully locate where the charge is coming from.
Can you give it a go, and let me know the results? Thanks!
- Megan
Hi taiwantogo, can you clarify where you see this screen?
Is it your account's plan page? Due to the language barrier, it's not entirely clear to me.
I changed the page language to English and re-queried the deduction record.
I checked the deduction record at this website- Megan
Hi taiwantogo, based on the second screenshot you sent us, I can see that the email address possibly has the wrong domain.
If you check, you can see that gmail has two "L" on the domain. Therefore, it seems you have two Dropbox accounts, that you're checking.
Thank you very much. Indeed, there is an extra letter 'L' after Gmail, but in reality, this erroneous email address does not exist, and there is no corresponding Dropbox account (so I won't be able to receive a verification email). What should I do next?
