You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

B4rnzz's avatar
B4rnzz
Explorer | Level 3
2 years ago

Upgraded but account still says basic

Hi people I upgraded my account, been charged too, but my account still says basic any help?
Billing
Dropbox Plus
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Have you tried restoring your purchases using these steps?

B4rnzz's avatar
B4rnzz
Explorer | Level 3
2 years ago
It comes up with an error message saying unable to restore purchases
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Did you get any other error messages or numbers when restoring the purchases? 

     

    Is the email on the Dropbox mobile the same as the one on the Dropbox site?

    • B4rnzz's avatar
      B4rnzz
      Explorer | Level 3
      2 years ago
      Same email in app and online, says error409
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!