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Forum Discussion

B4rnzz's avatar
B4rnzz
Explorer | Level 3
2 years ago

Upgraded but account still says basic

Hi people I upgraded my account, been charged too, but my account still says basic any help?
Billing
Dropbox Plus
Plans
upgrades
B4rnzz's avatar
B4rnzz
Explorer | Level 3
I did it through the app it took me to the App Store to confirm subscription then charged my bank account from the apple store
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Have you tried restoring your purchases using these steps?

  • B4rnzz's avatar
    B4rnzz
    Explorer | Level 3
    2 years ago
    It comes up with an error message saying unable to restore purchases
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Did you get any other error messages or numbers when restoring the purchases? 

       

      Is the email on the Dropbox mobile the same as the one on the Dropbox site?

      • B4rnzz's avatar
        B4rnzz
        Explorer | Level 3
        2 years ago
        Same email in app and online, says error409

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