You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Upgrade to essentials and now I can't find my files!
I got an email I've been upgraded to Essential from Professional. Now I can't access any of my files!!
I had not created a new account. Apparently there was an upgrade I was not aware of to transition from Professional to Essentials. The problem was that all of my files disappeared. I clicked on the email and there were no records so I thought I had been phished. I immediately changed my password in the account, but still no files were accessible. Some time later the files reappeared. Nonetheless, that was very concerning and I would expect Dropbox to make such a transition more reliable. My files should never have been inaccessible.
Megan
Dropbox Staff
Dropbox StaffHi JaneC, let's jump right into this!
Is it possible that you created a new account in the process of upgrading your existing one?
What does your events page show? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes).
I'll be looking forward to your response!
I had not created a new account. Apparently there was an upgrade I was not aware of to transition from Professional to Essentials. The problem was that all of my files disappeared. I clicked on the email and there were no records so I thought I had been phished. I immediately changed my password in the account, but still no files were accessible. Some time later the files reappeared. Nonetheless, that was very concerning and I would expect Dropbox to make such a transition more reliable. My files should never have been inaccessible.
