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Forum Discussion

Vanda Cunha's avatar
Vanda Cunha
New member | Level 1
21 hours ago

Upgrade is not reflected in my account even though I paid.

I upgraded my account and are paying for 3 months but the upgrade is not reflected in my account

Billing
Payments
Plans
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    20 hours ago

    Hi Vanda Cunha, welcome to our Community!

    Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

    Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

    If you have the transaction ID that is linked to your charges, you can also take a look here.

    Keep me posted for any updates! 

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