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Forum Discussion
Upgrade account, paid but not upgraded
I upgraded my account to a Plus account. I used the Dropbox website and paid directly for a full year, but my account hasn't been upgraded. I also haven't received a confirmation e-mail. What to do?
Meanwhile, I also created a ticket. I must say, the response time was impressive. Within 10 minutes someone replied to the ticket.
In the end I made three purchases:
- I made two purchases which didn't upgrade my account. The customer support could see both purchases in the system. They also saw the transactions were denied, so they will be refunded automatically. I guess the iDeal payment option doesn't work well.
- The third purchase was made with a credit card without any problems.
Maybe this answer will help someone else 🙂
Hannah
Dropbox Staff
Dropbox StaffHey Fadyrizk, thanks for bringing this to our attention.
Did you upgrade your account through the Dropbox app on your mobile device (through iTunes/GooglePlay) or directly through our website?
Hi Hannah, thanks for your prompt response, I did it though the app, I actually did it with another email and the same thing happened, I ended up paying for more than 3 subscriptions without getting upgraded!
- Jay
Hi fady Rizk, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
