You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

AngelaS238's avatar
AngelaS238
Explorer | Level 3
3 years ago

Upgrade account and paid but nothing happend

I upgraded My account last week. I paid for one year but I didn’t received a confirmation mail. And the account hasn’t been upgraded. Van someone help?
Billing
Payments
Plans
upgrades
  • Rainman32163's avatar
    Rainman32163
    Explorer | Level 3
    2 years ago

    Your last message was not readable for some reason.  I prefer not to have to use a different app as all my colleagues use Dropbox.  But it is very frustrating that I paid actually twice one for $11.99 and and again for $19.99 and am not able to use the app.  Is there anyone who can help me?  Ray

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Rainman32163, I just sent you an email to the address associated with the Dropbox account you're contacting us from, so make sure to get back to me when you get a chance!

    • Rainman32163's avatar
      Rainman32163
      Explorer | Level 3
      2 years ago

      I sent a reply to the email.  Ray

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!