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Forum Discussion

jpark134's avatar
jpark134
New member | Level 2
2 years ago

Update billing info

Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings...
Account Settings
Billing
Payments
Web
Mrbtailor 's avatar
Mrbtailor
Helpful | Level 5

Had to drop my Venmo as payment method due to Venmo screwing me out of putting money in to cover my subscription to Dropbox and freezing my account and my teens accounts. Now that I don't have that payment method, I need to add another payment method. Nothing is letting me do so. Guess I have to wait till I can talk to someone on Monday to help me do that? Because there nothing and no way anywhere that I can do that!!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago

Hi Mrbtailor  

 

Usually to change the method when its not via here you need to cancel subscription, wait to downgrade and then reupgrade (you dont loose data etc.). 

  • Mrbtailor 's avatar
    Mrbtailor
    Helpful | Level 5
    9 months ago
    Appreciate that Mark. So I won't lose my hundreds of files that I have stored in my Dropbox?? I have over 172 gigs were of content in my Dropbox I could lose that I have no where else to put it. That's what I'm afraid of if I do what you said!

    Thank you again Mark,

    Mrbtailor
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 months ago

      Hi

      No you wont. It will basically stop syncing and say 'you are over quota'. 

       

      As long as you then upgrade everything will just start working again - worst case scenario you need to reboot the device / restart Dropbox to pick up the upgrade but thats it 🙂

      • Mrbtailor 's avatar
        Mrbtailor
        Helpful | Level 5
        9 months ago
        I'll give it a try and see what happens. Thanks again bud 👍

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