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Forum Discussion
Update billing info
Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings...
Had to drop my Venmo as payment method due to Venmo screwing me out of putting money in to cover my subscription to Dropbox and freezing my account and my teens accounts. Now that I don't have that payment method, I need to add another payment method. Nothing is letting me do so. Guess I have to wait till I can talk to someone on Monday to help me do that? Because there nothing and no way anywhere that I can do that!!
- Mark
Super User II
Hi Mrbtailor
Usually to change the method when its not via here you need to cancel subscription, wait to downgrade and then reupgrade (you dont loose data etc.).
- Appreciate that Mark. So I won't lose my hundreds of files that I have stored in my Dropbox?? I have over 172 gigs were of content in my Dropbox I could lose that I have no where else to put it. That's what I'm afraid of if I do what you said!
Thank you again Mark,
Mrbtailor- Mark
Hi
No you wont. It will basically stop syncing and say 'you are over quota'.
As long as you then upgrade everything will just start working again - worst case scenario you need to reboot the device / restart Dropbox to pick up the upgrade but thats it 🙂
- Hannah
Dropbox Staff
Hey Mrbtailor , sorry to hear about this.
If your payment are made through Google Play, like Mark mentioned, you'll indeed need to cancel that subscription first, allow the account to get downgraded and then re-upgrade with the method you prefer.
If you cannot find the Dropbox subscription in your Google Play Store subscriptions, is it possible that you originally used a different device to make the upgrade?
- Thank you Hannah. Well, I've tried that and don't see what it's trying to do. It's like it doesn't disappear. I don't know what is going on. And just to be clear, this device that I'm using right now, is the same one I use for everything!! Even my Dropbox. When I purchased my Dropbox, I spent for the upgrade as I was filling out to set my Dropbox up. So I never bought the lesser, I got the premium right out the gate
Mrbtailor- Nancy
Hi from me too, Mrbtailor . Besides the Google Play account that you’re currently checking, is it possible you have another one, as well? I’m asking because, if you’ve upgraded through Google Play indeed, your subscription should show there for you to cancel.
What do you see when you go to your Plan tab?
- And how do you allow something to be downgraded? Isn't that something you choose? Like I said, I've tried it all, and I wind up right back to where I was.
- Nancy
Hi again, I had a look into our system in the meantime and I can see that our team has logged a ticket for you. Please reply back to their email, and they’ll further help.
