We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jpark134's avatar
jpark134
New member | Level 2
2 years ago

Update billing info

Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings...
Account Settings
Billing
Payments
Web
papamcbride's avatar
papamcbride
New member | Level 2

i am trying to update my visa information, but it tells me my information is incorrect. I need to do this so I dont lose all my files

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey papamcbride, thanks for letting us know about this.

 

Can you tell me if you're trying to update your card details to renew your subscription, or are you trying to upgrade anew?

 

Feel free to try doing the same from a different browser, to see if it works?

 

Keep me posted!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!