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Forum Discussion

jpark134's avatar
jpark134
New member | Level 2
2 years ago

Update billing info

Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings...
Account Settings
Billing
Payments
Web
dreamingusername's avatar
dreamingusername
New member | Level 2

Thanks, Rich! That took me to the Update Billing Info page. Then, when I put in the new credit card info, I got this error message: There was an error completing payment. Please update your payment information, or change to another type of payment and try again.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi dreamingusername, sorry for jumping in. 

 

Are you receiving the same error message even on another browser/incognito window? 

 

Have you recently tried the same payment method with another service and you had no issues?

  • jpark134's avatar
    jpark134
    New member | Level 2
    2 years ago
    Hi Nancy,

    Thanks for jumping in. Yes I use this payment method on multiple accounts. No, I don’t want to download another browser app. My goal is to go to my Dropbox account and update my credit card information.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi jpark134, it might sound trivial but have you made sure that you're putting all the correct info, when updating your billing? 

       

      Can you send me a screenshot of the error message you get when trying to make that change? (just make sure none of your personal info is shown there) 

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