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jpark134's avatar
jpark134
New member | Level 2
2 years ago

Update billing info

Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings...
Account Settings
Billing
Payments
Web
Rich's avatar
Rich
Icon for Super User II rankSuper User II
jpark134 wrote:

Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings page.

Go to your Plan page. What plan does it say you're on? If it says you're on the Basic plan that you're signed in to a free account that has no billing information, which means you're likely be charged for a different account. Use the credit card charge lookup tool to identify the account you're being charged for.

dreamingusername's avatar
dreamingusername
New member | Level 2
2 years ago

Thanks, Rich! That took me to the Update Billing Info page. Then, when I put in the new credit card info, I got this error message: There was an error completing payment. Please update your payment information, or change to another type of payment and try again.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi dreamingusername, sorry for jumping in. 

     

    Are you receiving the same error message even on another browser/incognito window? 

     

    Have you recently tried the same payment method with another service and you had no issues?

    • jpark134's avatar
      jpark134
      New member | Level 2
      2 years ago
      Hi Nancy,

      Thanks for jumping in. Yes I use this payment method on multiple accounts. No, I don’t want to download another browser app. My goal is to go to my Dropbox account and update my credit card information.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi jpark134, it might sound trivial but have you made sure that you're putting all the correct info, when updating your billing? 

         

        Can you send me a screenshot of the error message you get when trying to make that change? (just make sure none of your personal info is shown there) 

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