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Forum Discussion
Update billing info
Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings...
Rich
Super User II
Super User II
jpark134 wrote:
Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings page.
Go to your Plan page. What plan does it say you're on? If it says you're on the Basic plan that you're signed in to a free account that has no billing information, which means you're likely be charged for a different account. Use the credit card charge lookup tool to identify the account you're being charged for.
Thanks, Rich! That took me to the Update Billing Info page. Then, when I put in the new credit card info, I got this error message: There was an error completing payment. Please update your payment information, or change to another type of payment and try again.
- Nancy
Dropbox Staff
Hi dreamingusername, sorry for jumping in.
Are you receiving the same error message even on another browser/incognito window?
Have you recently tried the same payment method with another service and you had no issues?
- Hi Nancy,
Thanks for jumping in. Yes I use this payment method on multiple accounts. No, I don’t want to download another browser app. My goal is to go to my Dropbox account and update my credit card information.
