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Forum Discussion

krismac's avatar
krismac
New member | Level 2
2 months ago

Unidentified credit card charge for an annual subscription

i have an annual credit card charge from Dropbox with a 12 digit transaction ID, however the transaction lookup tool does not work when i enter all details (correctly). because i have a free plan i c...
Billing
Payments
krismac's avatar
krismac
New member | Level 2

Hi Hannah, I never received an email from you regarding this issue…can you please action asap. Thanks 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 days ago

Hey krismac, I just checked and it seems that my colleague indeed reached out via email.

However it has since been closed due to inactivity.

Let's try something else: Can you try to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

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