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Forum Discussion
krismac
25 days agoNew member | Level 2
Unidentified credit card charge for an annual subscription
i have an annual credit card charge from Dropbox with a 12 digit transaction ID, however the transaction lookup tool does not work when i enter all details (correctly). because i have a free plan i c...
krismac
New member | Level 2
hi Walter,
i cleared the cache and still no luck - it keeps telling me to enter the last 4 digits of cc and expiry date - which i have.
we have no other accounts that we are aware of except my husbands and my free accounts. i was trying to lookup tool to see if there was another associated account anywhere that i didnt know about. this is the second year in a row at least that the charge has appeared, but we get no notifications at any time to any existing email addresses
Walter
25 days agoDropbox Staff
I see, thanks for the additional information krismac - much appreciated.
Would it be OK if we reached out via email to have a further look internally?
- krismac25 days agoNew member | Level 2
yes, and can you please cc my husband Todd in also - [removed per the Dropbox Community Guidelines]
thanks
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