You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

krismac's avatar
krismac
New member | Level 2
2 months ago

Unidentified credit card charge for an annual subscription

i have an annual credit card charge from Dropbox with a 12 digit transaction ID, however the transaction lookup tool does not work when i enter all details (correctly). because i have a free plan i c...
Billing
Payments
krismac's avatar
krismac
New member | Level 2

hi Walter,

i cleared the cache and still no luck - it keeps telling me to enter the last 4 digits of cc and expiry date - which i have.

we have no other accounts that we are aware of except my husbands and my free accounts. i was trying to lookup tool to see if there was another associated account anywhere that i didnt know about. this is the second year in a row at least that the charge has appeared, but we get no notifications at any time to any existing email addresses

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

I see, thanks for the additional information krismac  - much appreciated.

 

Would it be OK if we reached out via email to have a further look internally? 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!