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Forum Discussion
Unauthorized Charge on My Credit Card
Hi Dropbox Community, I recently noticed an unauthorized charge on my credit card and I’m seeking advice on how to handle this situation. On 03/07/24, I was charged ₪18.57 by Dropbox. However, I d...
I was charged for a annual plus plan today. I have 2mb of files in that drop box account, why would I need a plus plan that provides 2TB?
The issue is that this unexpected charge has dropped my account below the amount I need to pay my first installment for property tax for this year.
I'd like an answer as to why this charge was applied to an account that obviously didn't need it.
The financial repercussions on my side will be significant if the refund that i applied for is not applied today.
The issue is that this unexpected charge has dropped my account below the amount I need to pay my first installment for property tax for this year.
I'd like an answer as to why this charge was applied to an account that obviously didn't need it.
The financial repercussions on my side will be significant if the refund that i applied for is not applied today.
Mark
Super User II
Super User IIDropbox cannot charge you unless you gave them you card information. Therefore if you DID give them your card information you needed to have made sure that you cancelled within the timescales. Refunds are only issued where legally required: https://help.dropbox.com/plans/refund
If you did NOT give Dropbox your info you need to contact your card info you need to then contact your card provider regarding fraud.
