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Forum Discussion
Unauthorized Charge on My Credit Card
Hi Dropbox Community, I recently noticed an unauthorized charge on my credit card and I’m seeking advice on how to handle this situation. On 03/07/24, I was charged ₪18.57 by Dropbox. However, I d...
Rich
Super User II
Super User II
Maor91 wrote:
On 03/07/24, I was charged ₪18.57 by Dropbox. However, I do not have a subscription with Dropbox and did not authorize this charge.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I am concerned about how my credit card information was obtained and used for this transaction. I would like to understand how this happened and what steps I need to take to resolve this issue.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
