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ps-gfc's avatar
ps-gfc
Explorer | Level 4
2 years ago

Unauthorised credit card charge a year after use

Hi, there are unauthorised credit card charges for Dropbox for the last three months (starting October 28 2022) which I have only just seen. It is on a credit card I haven't used for Dropbox since Oc...
cancellations
Refunds
  • Walter's avatar
    Walter
    2 years ago

    Thanks for clarifying that for me and no worries ps-gfc 

     

    I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there ps-gfc, sorry to hear about this. 

 

When you contacted our support team about this did you get a ticket ID by any chance? If so, please share it here so that we can look it up in our system. 

 

Otherwise, since we'd need some additional information, may we reach out via email to have a  further look internally?

 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

 

Thanks!

  • ps-gfc's avatar
    ps-gfc
    Explorer | Level 4
    2 years ago

    Hi, yes please reach out to my email. I didn't receive a ticket ID, just the default form submission message that someone would be in touch within 1-2 days. Really appreciate any and all help!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for clarifying that for me and no worries ps-gfc 

       

      I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

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