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Forum Discussion

Glen Wayman's avatar
Glen Wayman
Explorer | Level 3
3 years ago

Unable to update card details "To protect your info, please verify your payment"

Hi There,   My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet ...
Account Settings
Payments
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi FerON, let's jump right into this! 

 

I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

 

Thanks!

FerON's avatar
FerON
Explorer | Level 4
2 years ago

I got sent an email saying that I had a pending payment (I know, because my card expired) and then the most basic instructions imaginable.

 

Not only the person on support that responded me didn't even bother to read the message, she closed the email chain saying that the problem had been fixed (which is false).

 

I ended up using Paypal. Good luck to anyone that encounters the same problem, using other payment method is the only solution. But seems crazy to me how a legitimate business doesn't have a functioning billing page.

 

I do not require more help, thank you.

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