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Forum Discussion

Glen Wayman's avatar
Glen Wayman
Explorer | Level 3
3 years ago

Unable to update card details "To protect your info, please verify your payment"

Hi There,   My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet ...
Account Settings
Payments
Mike72's avatar
Mike72
New member | Level 2
Hi, I have the same problem. I've tried Chrome, Edge and Safari and all have the same result of producing a blank box with the message "To protect your info, please verify your payment". I really want to verify, but there are no instructions on how to do this. I've tried removing the space from my UK postcode as suggested by another member of the forum but unfortunately in my case this has not helped.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Mike72, I’m sorry to hear you’re having this issue.

 

Do you mind sending over a full screenshot of what you see on your end, so that I can take a look? 

 

Just make sure to hide any personal/billing info that may be showing. 

 

Give me a nudge when you’re ready.

  • NAVITEAM's avatar
    NAVITEAM
    New member | Level 2
    3 years ago

    Hi, I have got the same problem, here is a screenshot 🙂

  • Mike72's avatar
    Mike72
    New member | Level 2
    3 years ago

    Hi @Nancy,

    Thank you for looking at this. I've attached a screenshot with obscured payment details. It looks very similar to what others are posting here.

    Best wishes

    Mike

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi again Mike, thanks for the nudge!

       

      Out of curiosity, do you happen to have a PayPal account, by any chance?

       

      If so, can you try to pay via PayPal instead, and let me know if you keep receiving the same error message?

      • NAVITEAM's avatar
        NAVITEAM
        New member | Level 2
        3 years ago

        Hi, 

        Today I have been able to realize the payment, problem has been probably fixed.

        Thanks for your help,

        Regards

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