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Forum Discussion

Glen Wayman's avatar
Glen Wayman
Explorer | Level 3
3 years ago

Unable to update card details "To protect your info, please verify your payment"

Hi There,   My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet ...
Account Settings
Payments
H Clark's avatar
H Clark
Explorer | Level 3
3 years ago
Hi, I had the same problem and got it to work by removing the space in the postcode. Hope that works for you too!
  • Mike72's avatar
    Mike72
    New member | Level 2
    3 years ago
    Hi, I have the same problem. I've tried Chrome, Edge and Safari and all have the same result of producing a blank box with the message "To protect your info, please verify your payment". I really want to verify, but there are no instructions on how to do this. I've tried removing the space from my UK postcode as suggested by another member of the forum but unfortunately in my case this has not helped.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Mike72, I’m sorry to hear you’re having this issue.

       

      Do you mind sending over a full screenshot of what you see on your end, so that I can take a look? 

       

      Just make sure to hide any personal/billing info that may be showing. 

       

      Give me a nudge when you’re ready.

      • NAVITEAM's avatar
        NAVITEAM
        New member | Level 2
        3 years ago

        Hi, I have got the same problem, here is a screenshot 🙂

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey NAVITEAM, sorry to hear you're having issues with this.

       

      Could you please clear your browser's cache or try another browser and let us know how it goes?

       

      Also, have you tried with a different credit card of yours perhaps? 

      • NAVITEAM's avatar
        NAVITEAM
        New member | Level 2
        3 years ago

        Same result after emptying the browser's cache, or with another browser ( Firefox, Safari)

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