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Forum Discussion

ltg444's avatar
ltg444
Explorer | Level 3
3 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSUR...
Mobile
Payments
Plans
upgrades
Mandy22's avatar
Mandy22
Explorer | Level 3
2 years ago
It notified me that my storage was full so I tapped to upgrade and chose the $11.99 per month Plus option. But there is a free 30 day trial so I shouldn’t be getting charged, which I haven’t, but it just keeps putting me through this loop of telling me I need to upgrade and then telling me I’m already subscribed to the plus but then still telling me that I need to upgrade. Meanwhile, I can’t upload any more photos because it saying it’s full. I tried the chat option, but that didn’t get me anywhere. Is there anyone that can help me figure this out?

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