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writetoness's avatar
writetoness
Explorer | Level 3
9 months ago

Unable to restore backup to tablet

Hi. When I've created a backup on my PC and then try to restore same backup to tablet, I keep getting an error message "There is something wrong with the backup file". I've updated Dropbox on both the PC and Tablet and same error message appears.

Dropbox Backup
Error Messages
Restore
Tablet
  • Mark's avatar
    Mark
    9 months ago

    It probably shouldnt have worked as that isnt how Backup is intended to work. It is designed to restore to a working computer with the same folder structure as before. It sounds like you may have been working via a bug now restored. 

     

    It may be worth asking support for help: www.dropbox.com/support

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 months ago

    You wont be able to restore to a tablet as there is no 'folder structure' on tablets. You can only restore to computers.

    • writetoness's avatar
      writetoness
      Explorer | Level 3
      9 months ago

      Hi Mark. Thank you for your reply.  Previously I used to create a backup on my computer and save to Dropbox, then restore from Dropbox App on my tablet. It used to work perfectly until recently using the same procedure.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        9 months ago

        It probably shouldnt have worked as that isnt how Backup is intended to work. It is designed to restore to a working computer with the same folder structure as before. It sounds like you may have been working via a bug now restored. 

         

        It may be worth asking support for help: www.dropbox.com/support

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