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Forum Discussion

writetoness's avatar
writetoness
Explorer | Level 3
9 months ago

Unable to restore backup to tablet

Hi. When I've created a backup on my PC and then try to restore same backup to tablet, I keep getting an error message "There is something wrong with the backup file". I've updated Dropbox on both th...
Dropbox Backup
Error Messages
Restore
Tablet
  • Mark's avatar
    Mark
    9 months ago

    It probably shouldnt have worked as that isnt how Backup is intended to work. It is designed to restore to a working computer with the same folder structure as before. It sounds like you may have been working via a bug now restored. 

     

    It may be worth asking support for help: www.dropbox.com/support

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago

You wont be able to restore to a tablet as there is no 'folder structure' on tablets. You can only restore to computers.

  • writetoness's avatar
    writetoness
    Explorer | Level 3
    9 months ago

    Hi Mark. Thank you for your reply.  Previously I used to create a backup on my computer and save to Dropbox, then restore from Dropbox App on my tablet. It used to work perfectly until recently using the same procedure.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 months ago

      It probably shouldnt have worked as that isnt how Backup is intended to work. It is designed to restore to a working computer with the same folder structure as before. It sounds like you may have been working via a bug now restored. 

       

      It may be worth asking support for help: www.dropbox.com/support

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