We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

acubens555's avatar
acubens555
Explorer | Level 3
12 months ago

Windows 11 built-in backup and restore feature.

It is about Windows 11 built-in backup and restore feature.
I need to check if Dropbox is safe with this feature.

 

Suppose I backed up every Windows setting with this image backup feature built inside Windows 11.
My Dropbox storage is located in E driver (not C driver).
Suppose my Windows gets a problem in the future.
Suppose I restore Windows using backed up image.
In this case, my Dropbox application in Windows will go back to the backed-up stage.
In this case, will my Dropbox files in E driver safe?


Do I have to delete all dropbox files in E driver before Windows restoration?
Or will Dropbox application in C driver safely recognize my Dropbox files in E driver?

  • Hi acubens555, thanks for messaging the Community.

     

    Generally, we don't recommend using any third party backup apps or services to restore the Dropbox app and folder, as this could result in permission errors, syncing issues and data loss.

     

    In your scenario, we couldn't guarantee how the Dropbox desktop application would react after being recovered like that, or if it would be able to detect the files on the E drive.

     

    If you have any further queries, feel free to message back.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi acubens555, thanks for messaging the Community.

     

    Generally, we don't recommend using any third party backup apps or services to restore the Dropbox app and folder, as this could result in permission errors, syncing issues and data loss.

     

    In your scenario, we couldn't guarantee how the Dropbox desktop application would react after being recovered like that, or if it would be able to detect the files on the E drive.

     

    If you have any further queries, feel free to message back.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!