You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ltg444's avatar
ltg444
Explorer | Level 3
3 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSUR...
Mobile
Payments
Plans
upgrades
andre347's avatar
andre347
New member | Level 2
I bought a pro subscription and it processed payment through the App Store and shows I paid. But in the Dropbox app it doesn’t show my updated subscription and keeps asking me to upgrade for more storage. I keep clicking restore purchases and it comes up with this error message: Unable to Restore Purchases
The operation couldn't be completed.
(NSURLErrorDomain error 409.)
Deondre1's avatar
Deondre1
New member | Level 2
2 years ago
I’m having the exact same problem!
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Deondre1 & Mandy22, thanks for posting here today! 

     

    Have you tried to restore purchases, using these steps? If you've already tried this, and it didn't work, let me know more and I would be happy to send you an email, in order for us to have a closer look.

     

    Keep me posted! 

    • Mandy22's avatar
      Mandy22
      Explorer | Level 3
      2 years ago
      Thank you for sharing that, I just took those steps and it didn’t work. When I tapped on restore purchases, a message popped up that said the operation could not be completed and showed an error code.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Mandy22, I just sent you an email, I'll see you there!

         

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!