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Forum Discussion

ltg444's avatar
ltg444
Explorer | Level 3
3 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSUR...
Mobile
Payments
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi andre347, I've merged you to this thread for those with similar questions.

 

If you need any further assistance, please let me know.

Mslater33's avatar
Mslater33
Explorer | Level 4
3 years ago

Hello- I am on an iPhone and subscribed to the 2TB storage - account was charged but my Dropbox will not upgrade and says I’m still a basic account. I’ve tried to restore purchase via Wi-Fi and cellular data and I get the error code 409 as well. Please let me know what I can do to make my account sync to the plan I’ve purchased. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Mslater33, happy Friday! 

     

    Would it be okay if I reached out to you via email, in order for us to have a closer look into this? 

     

    Keep me posted! 

  • Ang3's avatar
    Ang3
    Explorer | Level 4
    3 years ago
    I’m having same issue
  • Alsaboori's avatar
    Alsaboori
    Explorer | Level 3
    3 years ago
    I have the same issue
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Alsaboori, welcome to our Community! 

       

      Do you also get an error, when you try to restore your purchase, as the OP of the thread mentioned?

       

      Can you send me a screenshot?

       

      Keep me posted, and we'll take it from there!

      • Alsaboori's avatar
        Alsaboori
        Explorer | Level 3
        3 years ago
        Error 409 on cellular and wifi, and the app is updated

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