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Forum Discussion

SW72's avatar
SW72
New member | Level 2
I use an AppleID to sign in, so had to create a password in Dropbox before I could delete the account. But when I click “Permanently delete” I get the error “Hmmm. Can’t reach this page” on https://www.dropbox.com/account/post_delete. I have tried deleting from both app and website.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
18 days ago

Hi SW72, could you try switching browsers to see if this helps when following these steps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

  • SW72's avatar
    SW72
    New member | Level 2
    18 days ago
    I have tried all of that, and still not able to delete. Just get the same error message as before. In small letters it shows “ERR_INVALID_RESPONSE”
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      18 days ago

      Hey SW72, I want to try and see what we can do about this, so I'd be happy to send you an email.

       

      I'm suggesting this route, since we'd have more visibility to the account in question. Would that be okay?

       

      Let me know if you're okay with this! 

      • SW72's avatar
        SW72
        New member | Level 2
        18 days ago
        Sure no problem at all.

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