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Forum Discussion
Unable to delete my Dropbox account
Hi,
This is Thenmozhi Murthi. I have been experiencing a lot issues with both subscribed and unsubscribed versions of dropbox account. For the past 2 years, I had subscribed version of dropbox and ...
Jay
Dropbox Staff
Dropbox StaffHi ThenmozhiMurthi, thanks for bringing this to our attention.
Are you following these steps to delete your Dropbox account?
What error are you getting when trying to delete it?
Any other info or screenshots would be helpful!
I use an AppleID to sign in, so had to create a password in Dropbox before I could delete the account. But when I click “Permanently delete” I get the error “Hmmm. Can’t reach this page” on https://www.dropbox.com/account/post_delete. I have tried deleting from both app and website.
- Jay
Hi SW72, could you try switching browsers to see if this helps when following these steps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
- I have tried all of that, and still not able to delete. Just get the same error message as before. In small letters it shows “ERR_INVALID_RESPONSE”
