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Forum Discussion
Unable to cancel subscription plan
I have a paid account that I no longer use. I no longer have access to the credit card that the account is connected to. I’ve tried cancelling my plan through the site & the app, but it never allow...
Are you able to login to your paid account in order to cancel the subscription yourself, since you don't have the billing information?
What error do you get when attempting to cancel?
Jay
Dropbox Staff
Dropbox StaffAre you able to login to your paid account in order to cancel the subscription yourself, since you don't have the billing information?
What error do you get when attempting to cancel?
You’re not going to believe this. 🤦:female_sign: After working on this for no less than an hour yesterday on multiple devices, I think I just did it on the first go around.
Thank you for your quick responses this afternoon.
- Jay
Glad to hear you were able to cancel the plan.
Enjoy your weekend!
