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Forum Discussion

AJSR1's avatar
AJSR1
New member | Level 2
4 months ago

Unable to cancel paid plan as I no longer have access to the email address

I have 2 dropbox accounts, currently signed into one of them (Basic / free). I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer ...
cancellations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi there AJSR1 - sorry to hear about this.

 

In such cases, you can reach out to our support team for further assistance directly through this form.

 

Just make sure to use an incognito window without signing into any Dropbox account.

 

Once you do this and get a ticket number from our system, you can share it with us here so that we can look it up as well.

 

Let me know how it goes!

  • AJSR's avatar
    AJSR
    Explorer | Level 4
    4 months ago

    Hello Walter,

     

    Thanks for getting back to me.

     

    If I follow that link above, I get to here:

    What am I supposed to do next? As again, I cannot enter the email address associated with the account , as I have no access to it for anything Dropbox sends there!

     

    AJSR1

     

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