We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Murmur's avatar
Murmur
Explorer | Level 4
2 months ago

Unable to add payment info to a Dropbox team trial

I just started a trial team account. I would like to go ahead and add our payment info, but when I click Add Payment Info, I always get an error that says "This account is already connected to a Drop...
Billing
dropbox business
Payments
Plans
Plans and upgrades
upgrades
  • Jay's avatar
    Jay
    2 months ago

    Thanks for the image, could you try switching browsers to see if this helps?

Murmur's avatar
Murmur
Explorer | Level 4
2 months ago

I am especially frustrated, because I would like to speak to support, but I am unable to without upgrading. But it seems I can't upgrade without speaking to support. Catch 22.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi Murmur, thanks for bringing this to our attention.

     

    Are you looking to upgrade to the paid plan immediately, or when the trial ends?

     

    This will help me to assist further!

    • Murmur's avatar
      Murmur
      Explorer | Level 4
      2 months ago

      Hello and thank you for your response. I would like to finish out the trial, and add payment so that is uninterrupted when the trial ends. 

      • Murmur's avatar
        Murmur
        Explorer | Level 4
        2 months ago

        Including screenshots for clarity. I press the add billing button and receive the error below. 



         

          

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!