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Forum Discussion

mpace01's avatar
mpace01
Explorer | Level 4
3 years ago

Trying to contact Dropbox to change billing CC

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and ...
Account Settings
Billing
cancellations
Payments
Refunds
  • Mark's avatar
    Mark
    3 years ago

    You update cards yourselves at www.dropbox.com/account . 

     

    You can then contact support at www.dropbox.com/support. 

     

    Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 

lieslgambold's avatar
lieslgambold
New member | Level 2

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  I am trying to update my billing information and can't. This is the highest level of frustration; to WANT to pay but be unable to. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi lieslgambold, thanks for bringing this to our attention.

 

Are you currently on a paid plan, or a free plan according to this page?

 

This will help me to assist further!

  • lieslgambold's avatar
    lieslgambold
    New member | Level 2
    2 years ago

    HI Jay, 

    I have been on a paid plan for years, but I was out of the country when my new CC arrived and my account payment thus lapsed (I think it was due in June - I pay annually). So, I want to renew my regular paid plan that I had before.

    Thanks!

    Liesl

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