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Forum Discussion
Transfer dropbox account to new email
I have a Dropbox Plus account created with a business email address that I no longer have access to. Additionally I have another Dropbox account created that I am currently still using through my personal email. I would like to transfer the subscription to my current account but I am unable to do so since I don't have access to my Plus account. What can I do it resolve this?
- Hannah
Dropbox Staff
Hey sjagannath28, thanks for joining our Community.
Kindly note that you cannot transfer a subscription to a different account, even if you had access to the email associated with the paid account.
What you could do, if you remember the password for it and can login, is to change the email address to one you can access.
If you don't have access to either the password or the email address of your paid account, I could help you cancel that subscription, so that you can then upgrade your personal account.
Let me know what you'd like to do!Thanks Hannah for your reply. My challenge in transferring it to the other email is that my other email already exists as a Dropbox account and it doesn't help me use an existing email as it is already taken. Now since I have a paid subscription already with one account and I no longer use it, I want to be able to transfer it to the account that I use where the email is already taken.
I hope this is not confusing.
- JayHi sjagannath28, it isn't possible to transfer the subscription to another Dropbox account.
As my colleague suggested, you can try changing the emails by using a third email you own as a placeholder to temporarily free up your personal email, to then switch over the accounts.
