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sjagannath28's avatar
sjagannath28
New member | Level 2
3 years ago

Transfer dropbox account to new email

I have a Dropbox Plus account created with a business email address that I no longer have access to. Additionally I have another Dropbox account created that I am currently still using through my per...
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Multiple Accounts
sjagannath28's avatar
sjagannath28
New member | Level 2

Thanks Hannah for your reply.  My challenge in transferring it to the other email is that my other email already exists as a Dropbox account and it doesn't help me use an existing email as it is already taken. Now since I have a paid subscription already with one account and I no longer use it, I want to be able to transfer it to the account that I use where the email is already taken. 

 

I hope this is not confusing. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi sjagannath28, it isn't possible to transfer the subscription to another Dropbox account.

As my colleague suggested, you can try changing the emails by using a third email you own as a placeholder to temporarily free up your personal email, to then switch over the accounts.
  • Dennis S.3's avatar
    Dennis S.3
    New member | Level 2
    3 years ago

    Hello Jay,

    I think what is written in this message string what I need since my situation is similar to Hanna's.  However I am not clear on the temporary use of 3rd email address.  Are you saying that once the email address is changed to the temporary address, you can switch it then to the existing account, or do you mean transfer everything to the new "placeholder" email account?

     

    Thanks 
    Dennis

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      Dennis S.3 wrote:

      Are you saying that once the email address is changed to the temporary address, you can switch it then to the existing account, or do you mean transfer everything to the new "placeholder" email account?

      Once you change the first account to use the temporary email address, the original email address will be free to use on another account.

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