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There was an error completing payment
Have tried to upgrade from the free version to Dropbox plus and keep getting the error message above. Have tried four devices, three browsers and two credi cards - same message.
Anyone have any id...
Thanks for the swift response and glad I could hear this helped clear things up for you hoppybushrat!
I haven't heard back from Nate yet - I guess they might have tried another credit card for the purchase after all.
Sorry to repeat myself here, yet, have you contacted your payment vendor to make sure you have enough funds for the purchase of your Dropbox subscription and that your payments are authorized for international payments?
Hi Walter
No problem, look forward to hearing from you.
Dave
Walter
Dropbox Staff
Dropbox StaffI found your existing ticket on our system and I am getting back to you there shortly Dave (JLNFBDO)!
Take a look at your email's inbox and we'll take it from there.
Cheers!
I am having the same problem.
- Walter
Sorry to hear that hoppybushrat - have you tried multiple browsers and still get this error message? If so, can you confirm that you're inputting all of your billing information correctly?
Moreover, have you contacted your payment vendor to make sure you have enough funds for the purchase of your Dropbox subscription and that your payments are authorized for international payments?
Yes I have used Google Chrome and Internet Exporer. I have entered my details correctly and have before and since been using my credit card for overseas purchases.
Please note it looks like an issue with your website. Look at the link:
https://www.dropbox.com/buy/plus?oqa=qlp&trigger=top
Note that on the left of the screen it refers to $99/year but you are require to agree on the right of the screen referring to $113.85! That makes me suspicious about it being at your end.
