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Forum Discussion
The refund is in progress but has not been processed.
My Ticket Number is #24302291.
I received a response that "Within a few business days, you'll see the amount of the transaction credited to the payment method used to purchase the subscription."
But the status says "Waiting" even though we waited for a month and couldn't get a refund.
Could you help me resolve this issue?
Regards,
- Walter
Dropbox Staff
Hey huiseong - thanks for bringing this to our attention.
May I ask if you get the same page after clearing your browser's cache or using another browser?
Let us know if you do and we'll reach out via email to have a further look internally.
Thanks!
Hello,
Even after clearing the browser cache and refreshing, the issue still persists and shows as "in progress."
Could you please check the email again?
Thank you
Hello,
Even after clearing the browser cache and refreshing, the issue still persists and shows as "in progress."
Could you please check the email again?
Thank you
