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Forum Discussion
subscription plan charged twice a month - both through google subscription and dropbox directly
Hello! I have noticed that my subscription plan is being charged twice a month - though google subsciptions and as direct payment to dropbox. I havent received any refund, but I have blocked the paym...
It shouldn't be possible, but it is. Not only is this possible, I learned today that DropBox has been double-charging me via both Google Play and via DropBox.com FOR THE PAST NINE MONTHS. I have ONE DropBox account.
I am currently trying to get support to even take this seriously. The first rep that replied to me actually closed the ticket on me. I will update this thread when/if this gets resolved.
I promised to update this thread when my issue was resolved, and it has been. I got a full refund for the double charges and am satisfied with the result. However, I remain profoundly unsatisfied with tier 1 of Dropbox support and how long it took to get someone to take my situation seriously.
