You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

haik's avatar
haik
New member | Level 2
3 years ago

subscription plan charged twice a month - both through google subscription and dropbox directly

Hello! I have noticed that my subscription plan is being charged twice a month - though google subsciptions and as direct payment to dropbox. I havent received any refund, but I have blocked the paym...
cancellations
Dropbox Basic
Payments
Storage space
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey jasonhackwith, let's jump right into this! 

 

You mentioned that you've already contacted our Support team. Can you send me the ticket number reference, in order for me to be able to locate the email on our system, please? 

 

Thanks a bunch!

jasonhackwith's avatar
jasonhackwith
Explorer | Level 4
10 months ago

Ticket #23434633. And I've confimed today that I was subscribed on Google Play under the same email address as my ONLY DropBox account. YOU HAVE BEEN DOUBLE CHARGING ME FOR NINE MONTHS FOR THE SAME DROPBOX ACCOUNT. I demand that this be escalated and I demand a refund.

  • jasonhackwith's avatar
    jasonhackwith
    Explorer | Level 4
    10 months ago

    And now Ticket #23448492. What about you, Megan from Dropbox Staff? You tell me why Dropbox DOUBLE CHARGED ME FOR NINE MONTHS and the rest of your reps have done absoutely nothing but argue with me about how that isn't possible.


    I am no longer recommending Dropbox to my clients and customers until you make this right.

     

    Jason 

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