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Forum Discussion

haik's avatar
haik
New member | Level 2
3 years ago

subscription plan charged twice a month - both through google subscription and dropbox directly

Hello! I have noticed that my subscription plan is being charged twice a month - though google subsciptions and as direct payment to dropbox. I havent received any refund, but I have blocked the paym...
cancellations
Dropbox Basic
Payments
Storage space
jasonhackwith's avatar
jasonhackwith
Explorer | Level 4
10 months ago

It shouldn't be possible, but it is. Not only is this possible, I learned today that DropBox has been double-charging me via both Google Play and via DropBox.com FOR THE PAST NINE MONTHS. I have ONE DropBox account. 

 

I am currently trying to get support to even take this seriously. The first rep that replied to me actually closed the ticket on me. I will update this thread when/if this gets resolved.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey jasonhackwith, let's jump right into this! 

     

    You mentioned that you've already contacted our Support team. Can you send me the ticket number reference, in order for me to be able to locate the email on our system, please? 

     

    Thanks a bunch!

    • jasonhackwith's avatar
      jasonhackwith
      Explorer | Level 4
      10 months ago

      Ticket #23434633. And I've confimed today that I was subscribed on Google Play under the same email address as my ONLY DropBox account. YOU HAVE BEEN DOUBLE CHARGING ME FOR NINE MONTHS FOR THE SAME DROPBOX ACCOUNT. I demand that this be escalated and I demand a refund.

      • jasonhackwith's avatar
        jasonhackwith
        Explorer | Level 4
        10 months ago

        And now Ticket #23448492. What about you, Megan from Dropbox Staff? You tell me why Dropbox DOUBLE CHARGED ME FOR NINE MONTHS and the rest of your reps have done absoutely nothing but argue with me about how that isn't possible.


        I am no longer recommending Dropbox to my clients and customers until you make this right.

         

        Jason 

  • jasonhackwith's avatar
    jasonhackwith
    Explorer | Level 4
    9 months ago

    I promised to update this thread when my issue was resolved, and it has been. I got a full refund for the double charges and am satisfied with the result. However, I remain profoundly unsatisfied with tier 1 of Dropbox support and how long it took to get someone to take my situation seriously.

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