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Forum Discussion
subscription plan charged twice a month - both through google subscription and dropbox directly
Hello! I have noticed that my subscription plan is being charged twice a month - though google subsciptions and as direct payment to dropbox. I havent received any refund, but I have blocked the paym...
Did not work for me - i am logging in to Dropbox via Google, then with email and password, and it is still the same
Mark
Super User II
Super User IILogging in via Google doesnt mean you are charging that via Play - you have two accounts. You need to work out which is the second and log in to that.
Thank you for a quick reply. On the same time, I am absolutely sure that I dont have two accounts - I can see in the dropbox payments history, that payments were accepted both via google play and directly from card in November - I just did not notice that. After that, in the payments history I have only one payment directly from card in January - and in reality there are two more in January (?!?) and one more in March through Google - but not listed in Dropbox account payments history (reminding - there is a google play payment in dropbox payments history in November but not later).
- Nancy
Dropbox Staff
Hi haik, hope you don’t mind if I jump in.
Since we don’t have much visibility over your Dropbox account’s details on the forum, I can open a ticket for you, so that I can check what’s going on.
If you’re OK with that, let me know and l will message you to the email address that’s linked to your Community profile.
Cheers!
